Return & Refund Policy


Return & Refund Policy



Last Updated: July 2026


At LuxHome, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help.



30-Day Return Policy



We accept returns within 30 days of the delivery date for eligible items.


To qualify for a return, your item must:


  • Be unused and in its original condition.
  • Be returned in its original packaging.
  • Include all accessories and components.
  • Be accompanied by proof of purchase.



Items that do not meet these requirements may not be eligible for a refund.



Non-Returnable Items



The following items cannot be returned:


  • Products that have been used, damaged, or altered by the customer.
  • Items returned without their original packaging.
  • Gift cards.
  • Clearance or final sale items (where applicable).




Damaged or Incorrect Items



If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.


Please include:


  • Your order number.
  • A brief description of the issue.
  • Clear photos of the product and its packaging.



Once reviewed, we’ll work quickly to arrange a replacement or refund where appropriate.



Refunds



After we receive and inspect your returned item, we’ll notify you of the outcome.


If your refund is approved, it will be issued to your original payment method.


Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.



Exchanges



We currently replace items only if they arrive damaged, defective, or incorrect.


If you require an exchange, please contact our customer support team.



Return Shipping



If the return is due to a damaged, defective, or incorrect item, LuxHome will cover the return shipping costs where applicable.


For all other eligible returns, customers may be responsible for return shipping costs unless otherwise stated.



Order Cancellations



Orders may be canceled before they have been processed or shipped.


If your order has already been dispatched, you’ll need to wait until it has been delivered before requesting a return.



Need Help?



If you have any questions regarding returns or refunds, please contact our customer support team.


We’re always happy to help.