FAQ
How long does shipping take?
Orders are typically processed within 1–3 business days. Delivery times vary depending on your location, but most orders arrive within 7–15 business days. You’ll receive a tracking number by email once your order has been shipped.
Do you offer free shipping?
Yes! We offer free shipping on orders over $50. Shipping costs for smaller orders are calculated at checkout.
How can I track my order?
Once your order has shipped, you’ll receive a confirmation email with your tracking information. You can also visit our Track Order page at any time to check your shipment’s progress.
What is your return policy?
We offer a 30-day return policy on eligible items. Products must be unused, in their original condition, and returned in their original packaging. Please visit our Return & Refund Policy page for complete details.
What should I do if my order arrives damaged?
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery with your order number and clear photos of the product. We’ll work quickly to resolve the issue.
What payment methods do you accept?
We accept major credit and debit cards, as well as other secure payment methods available at checkout. All payments are processed through encrypted and secure payment gateways.
Can I cancel or change my order?
If your order has not yet been processed, we’ll do our best to cancel or update it. Please contact us as soon as possible. Once an order has shipped, changes or cancellations are no longer possible.
Are your products easy to install or set up?
Yes! Our products are designed for everyday convenience. Most require little to no assembly and include simple instructions for quick setup.
Do your products come with a warranty?
If you receive a defective product, please contact us immediately. We’ll review your case and provide a replacement or other appropriate solution where applicable.
How can I contact customer support?
Our customer support team is always happy to help. Simply visit our Contact Us page or chat us via live chat, and we’ll respond as quickly as possible.
Do you ship internationally?
Yes, LuxHome ships to many countries around the world. Shipping availability and delivery times may vary depending on your location.
Why choose LuxHome?
At LuxHome, we carefully curate smart home essentials that combine modern design, practical innovation, and everyday convenience. Our goal is to help you create a cleaner, smarter, and more comfortable home with products you can trust.